A failed assembly rarely needs much. We shut off the water, open up the checks or relief valve, clean or replace what's worn, reassemble and retest. Most of the time it's done in one visit.
- PriceFree quote
- Time1–2 hours
- RetestIncluded
- ApprovalPrice first
Need it done soon? Most tests are scheduled within a few days.
How the repair goes
- Quote the fix
- Replace worn parts
- Test again and send the report
- Find which part failed
- Take the assembly apart
Starting from the numbers
The failed readings point to the problem. They show whether it's the first check, the second, the relief valve on an RP or the air inlet on a vacuum breaker.
Knowing that keeps the repair targeted. We open the failed section and look for the cause, usually debris, worn or cracked rubber, a tired spring or a torn diaphragm.
If another company tested your device, the readings are on their report. Send it over and we'll bring the right parts, which usually means a single visit.
Inside the repair visit
With the readings in hand and your approval on the price, we shut off the water to the device. Depending on the setup, that may mean the whole property or just one line, like irrigation or the fire service.
We open the failed section, remove the internal parts and clean the seats. Worn rubber, springs or diaphragms are replaced with the manufacturer's parts. The body is checked for cracks and the shutoff valves for leaks.
Then the assembly goes back together and the water comes back on. Most repairs take 30 minutes to an hour of water downtime. On a busy business, we can often schedule around your hours.
Retest and filing
We don't leave until the device passes. Right after the repair, we run a full test. The report records it as passing after repair and lists every part we replaced.
That report goes to your district, and a copy goes to you.
If it still won't pass, we keep going or explain why it can't be fixed. Devices with body damage or repeat failures are sometimes better replaced, and we'll show you the cost of each option.
How we decide whether to fix it
Most failed assemblies are worth repairing. A rebuild kit costs much less than a new device, and a rebuilt assembly can pass for years.
Replacement starts to make sense when the body is cracked, when the device is so old that parts are no longer made, when it's been repaired several years in a row, or when it's the wrong type for the hazard. Sometimes the district requires an upgrade, such as moving from a double check to an RP after a change of use.
We'll give you a straight answer on which makes more sense for your device, with prices for both when it's close. The choice is yours.
Keeping it from failing again
When the same device keeps failing from debris, look upstream. Main breaks, nearby construction and aging pipe can push grit into the line.
A strainer before the device sometimes helps, but districts don't always allow it and it needs regular cleaning. If we suspect an upstream cause, we'll explain it and lay out the options.
Working around your hours
Shutting off water at a restaurant at noon or a clinic during appointments isn't an option. For businesses, we schedule repairs around your hours, early mornings, late afternoons or slower days.
Let us know when water can be off and for how long. We'll plan the repair to fit, and the retest and filing happen before we leave.
Repair pricing explained
Repair cost depends on the device size, which section failed and what parts it needs. A rubber kit for a small residential device is very different from a full rebuild of a 4-inch fire line assembly.
You'll always see the price before we start, and it includes the parts, labor, the retest and filing the passing report. If replacing the device would cost about the same, we'll tell you that too.
If you're a property manager, we can send the quote straight to the owner or board and do the repair as soon as it's approved. The passing report goes to the district and a copy goes to everyone on your list.
Water shutoff
Most repairs keep water off for under an hour. We'll give you a heads up first.
Questions
Do you quote before starting?
Always. You approve the price before we open the assembly.
Will the report show it failed first?
Yes. Districts expect the report to show the initial result and the passing retest after repair.
How long does an assembly repair take?
Most are done in one to two hours, including the retest.
Can you repair it the same day as the test?
Often, yes, if we have the parts on the truck. Otherwise we order them and come back.
What if parts aren't on the truck?
We order them and come back. Most parts arrive within a few days.
Can you repair it if someone else tested it?
Yes. Send us the failed readings and we'll quote the repair.
What to expect when you book backflow assembly repair
Booking takes a couple of minutes by phone or online. We confirm the address, the device and how to reach it, and we'll give you a time window that works for you. For most homes, you don't need to be there.
On the visit, a certified tester does the work with a calibrated gauge and explains anything that comes up in plain terms. If a repair is needed, you'll get the price before anything happens. When the device passes, we send the report to your water district and email you a copy. Our office is open seven days a week, 6am to 12pm, and emergency calls are answered around the clock.
Where we offer Backflow Assembly Repair
Our testers handle backflow Assembly Repair across Riverside and the surrounding area, from Jurupa Valley, Grand Terrace, Colton, Loma Linda and Moreno Valley. Call for the next opening or schedule online.