If your device is flooding the yard, was stolen overnight, or the district is about to shut off water, call us. Emergency calls are taken around the clock and get priority on the schedule.
- CallsAnswered 24/7
- PriorityFront of the line
- PriceGiven on the phone
- FilingSame day
Need it done soon? Most tests are scheduled within a few days.
What counts as an emergency
- The device won't stop discharging water
- Brass theft left an open line
- Freeze or impact damage
- You got a final notice with a shutoff date
What to do right now
When a backflow device is gushing water, stop the flow first. There's usually a shutoff valve on both sides of the device. A quarter turn so the handle sits across the pipe closes it.
If those won't turn, shut off the main at the water meter. Some meters need a meter key, while others have a hand valve on your side.
Next, call us. We answer emergency calls around the clock. Let us know what's happening, whether the water is off, and if it's a home or business. We'll dispatch a tester and quote you on the call.
Stolen backflow devices
Brass backflow assemblies are a frequent target for metal thieves in Riverside and across Southern California. You'll usually notice either water running freely from an open pipe or no water at all because the line was capped or the meter was shut.
If water is running, close the meter. Then call us. We can cap the line to restore service to the rest of the property or replace the stolen device, often the same day if the size is in stock.
After replacement, the new device is tested and the report is filed with your water district. We'll also talk about a locking cage so it doesn't happen again. A police report can help if you plan to file an insurance claim.
Freeze, impact and other damage
A freezing night can split a device's body or bonnet. The leak often shows up the next morning as the ice thaws.
Impacts cause damage too. Cars, mowers and landscaping equipment hit devices more often than you'd think. A small crack can become a big leak.
If only a bonnet or test cock is damaged, we can often replace that part. A cracked body generally means a new device. We retest before leaving and file the report with your district.
Help outside normal hours
We answer emergency calls around the clock, weekends and holidays included. The person you talk to will work out what's wrong and how soon we can be there.
You get a price over the phone before we dispatch, so you know the cost up front.
Sometimes a middle-of-the-night visit isn't needed. If the water is off and nothing is damaged, first thing in the morning may be fine. We'll help you decide, and when it can't wait, we'll send someone as soon as we can.
Lowering the odds of another call
Most backflow emergencies come from theft, freezing or wear that went unnoticed. A locking cage stops most thefts. Insulated covers help in cold areas. And watching for drips or spitting between tests lets you call before a small leak becomes a flood.
After an emergency repair, we'll point out anything that would make a repeat more likely and what it would cost to address.
Insurance and documentation
Insurance claims go smoother with good records. Our invoice describes the damage, the work and the parts used, and we can include photos on request.
For stolen devices, you'll usually need a police report as well. The post-repair test report shows the replacement is in place and compliant.
What to tell us when you call
When you call, tell us the address, whether you've shut the water off, what's happening (spraying, leaking, stolen) and where the device is. A photo by text helps a lot.
Businesses should also mention who can meet us and whether the fire line is affected. Those details let us bring the right parts and usually fix it in one visit.
After the repair, the device is tested and the report is filed with your district, which also keeps you current on your yearly test.
Before we arrive
Turning the shutoff valves on the device, or the main at the meter, will stop the water until we get there.
Questions
What if the device was stolen?
Call us. We can cap the line or replace the device, often the same day.
Can you just cap the line until a new device arrives?
Yes. Capping restores water to the rest of the property while the replacement is arranged.
Can you come on a weekend?
Yes. Calls are answered 24/7, weekends included.
Do you really answer at night?
Yes. Emergency calls are answered 24/7.
Should I call my water district?
If water is running into the street or you can't shut it off, call them too. Otherwise, call us first.
Is emergency service more expensive?
You get the price on the phone before anyone comes out.
Why Riverside customers call us for emergency backflow repair
We're a local company that focuses on backflow prevention. Every test is run by a certified tester with a calibrated gauge, and every report is filed with your water district as part of the job, not as an add-on.
You'll know the price before any work starts. Testing is a flat $105 per device under 4 inches and $175 for 4 inches and up, and repairs, replacements and installs are quoted first. We answer the phone seven days a week from 6am to 12pm, same-week appointments are normal, and emergency calls are taken 24/7. When the job's done, you get a copy of the report by email so you always have proof on hand.
Emergency Backflow Repair in Riverside and nearby
Need emergency Backflow Repair outside Riverside? We also cover Jurupa Valley, Grand Terrace, Colton, Loma Linda and Moreno Valley. Same-week visits are normal, and booking takes a couple of minutes.